Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Note: We recognize that no one isn't perfect and there are circumstances that are out of your control (sudden illness, family emergenies, etc.) and so your therapist may make an exception to the above policies on those rare occations.